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COVID-19 Precautions

We're Committed to Being Here For You!

 

 

As we closely follow news and updates about the Coronavirus (COVID-19), we know there is a lot of uncertainty. During this time, we understand how important it is to have someone you can count on and have reliable information in one, easy-to-find, place. 


Financial Assistance
Fraud
FAQs

 

 

Branch Lobby Availability

We appreciate your patience and understanding as we have made adjustments to our physical operations. As we reopen and welcome our members back into our lobbies, we are following guidelines set by the CDC and state of Virginia. We want to assure you that the health and safety of members and staff remains our top priority.

Updated Hours (effective June 8, 2020)

  • Lobby and Drive Thru hours for Arlington, Berkmar, Downtown Crozet, Pantops, Greene, Fluvanna, Zion Crossroads, Nellysford, Town of Orange, Culpeper Meadowbrook, and Warrenton branches are:

    • Lobby Hours
      Mon – Thur: 9am – 5pm
      Fri: 9am – 6pm
      Sat: 9am - 12pm
    • Drive Thru Hours
      Mon – Fri: 9am – 6pm
      Sat: 9am – 12pm
       
  • Lobby and Drive Thru hours for East Jefferson branch are:
    • Lobby Hours
      Mon – Thur: 9am – 5pm
      Fri: 9am – 6pm
    • Drive Thru Hours
      Mon – Fri: 9am – 6pm
    • No Saturday hours
       
  • Lobby hours for West Main Street - Patton Mansion and Town of Louisa branches are:
    • Lobby Hours
      Mon – Thur: 9am – 5pm
      Fri: 9am – 6pm
    • No Drive Thru available
    • No Saturday hours
       
  • Find the nearest Drive Thru location here.
  • Tips to improve your Drive Thru experience here
  • If you prefer not to come into a branch, and the transactions cannot be made at the Drive Thru, please contact our Member Service Center by calling 434-964-2001 (toll-free: 888-887-9316), or via Online Chat (available 9-5 M-F) or Secure Message to make an appointment.

What to Expect Inside The Branches

To maintain everyone's safety, the following measures are required:

  • Face masks or coverings must be worn in the lobby, but are not required in the Drive Thru
  • Follow 6 feet social distancing protocol
  • Apply hand sanitizer upon entering lobby
  • A limit of 5 members in the lobby at one time. If the lobby is full, members will be asked to wait outside or use the Drive Thru
  • If you’ve had a fever within the last 48 hours or been in contact with anyone with COVID-19, do not enter the lobby
  • Special accommodations for those considered high risk can be made by calling the Member Service Center at 434-964-2001

Managing Your Account Remotely:

Remote Transactions

  • Online and Mobile Banking - view your account and manage your transactions through Online Banking. Here are some of the things you can do:
    • Transfer Funds between UVA Community Credit Union accounts or from other institutions
    • Make Payments to your UVA Community Credit Union loans 
    • Pay Bills Online
    • Send Secure Messages
    • For more support with Online and Mobile Banking visit our Support Library
  • Mobile App for Apple or Android where you can deposit checks, pay bills, and send secure messages
  • ATMs -  to make cash deposits or withdrawals. You can also access cash from over 80,000 surcharge-free ATMs across the nation
  • Call-24 - Use our 24-hour automated telephone system by calling 434-964-2050
  • Online Chat (available 9-5 M-F)
  • Member Service Center - 434-964-2001
    • Available Monday-Friday 7:30am-6pm and Saturday 9am-1pm

Remote Account Applications

Financial Hardship Assistance Programs

If you find yourself financially impacted by the coronavirus (COVID-19), we want to help. Please don't hesitate to reach out to us via phone at 434-964-2001 (toll-free: 888-887-9136) or a secure message in Online Banking. We're here for you. 

Program Details

Government Assistance

IRS Economic Impact Payments:

The initial batch of Economic Impact Payments has been released by the Treasury Department with an effective payment date of 4/15. Please be aware that if a payment was received, you will see these funds marked as pending until 4/15. The Treasury Department has also indicated that subsequent batches of payments will be released over the coming weeks as additional payment information becomes available. For more information, and to learn if you are eligible, please visit the IRS Economic Impact Payment Information Center.

FFCRA:

The Families First Coronavirus Response Act (FFCRA), passed by Congress on March 18th, provides paid sick leave and free coronavirus testing, and expands food assistance and unemployment benefits. 

Program Details


Fraud

Be vigilant against scammers who are taking advantage of fears surrounding COVID-19. A few simple precautions you can take both at work and home include:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments
  • Use trusted sources--such as legitimate, government websites for up-to-date, fact-based information about COVID-19
  • Verify a charity's authenticity before making donations
  • Do not reveal personal for financial information in email, and do not respond to email solicitations for this information. We will never ask you for any personal information via email. 
  • Stay aware of scams by visiting the FTC's website for more information, particularly these recent articles on COVID-19 Related Scams:


 
Keeping You Informed

We are continuously receiving new information and evaluating what is best for our staff, our members, and our community. As we continue to monitor this situation, we will update our website accordingly, so please check back for updates. Thank you for helping us do our part to protect the community. 


FAQs

How can I use ATMs instead of coming into a branch?

You can use ATMs to deposit cash and checks, make withdrawals, perform account transfers, and gain access to your overdraft line of credit

Where can I find the ATM closest to me?

You can find an ATM by using our Online Locator Tool

How do I make a deposit with an ATM?

On the ATM, you should see step-by-step instructions you can follow to make a deposit

What is the daily withdrawal limit?

Due to the COVID-19 Updates, we have increased this limit to $500/day

Is there a fee to use my debit card at UVACCU ATMs?

No

What is the fee if I use a non-UVACCU ATM?

Due to the COVID-19 changes, we will be temporarily waiving our ATM transaction fees at all non-UVA Community Credit Union ATMs. Other financial institutions' surcharge fees may still apply. Additionally, we have over 80,000 surcharge-free ATMs available in our network. Use our Locator to find one near you.

What is RDC/Mobile Deposit?

Remote Deposit Capture (RDC) allows you to remotely deposit your checks using our Mobile App. This is also sometimes called Mobile Deposit.

How do I use it?

You can find instructions and guidelines for depositing a check remotely here

What are the different ways I can transfer money without coming into a branch?

You can transfer funds to another member using our Member to Member feature, to a non-UVA Community Credit Union Member using our Person to Person feature, or to an external account using our External Transfer (link) feature.

Can I pay bills to other companies in Online Banking?

Yes. With our Online Bill Pay , you can make payments to other companies. 

Can I send a wire transfer without coming inside?

Yes. Domestic wires can be initiated by phone if the amount is under $5,000 and the account holder of the sending and receiving accounts are the same person.

What is my daily spending limit?

$3,000/day

What is a secure message?

Secure message are sent within Online Banking between members and the Credit Union. They allow you to send detailed account information securely.

How can I send a Secure Message to the Credit Union?

You can see step-by-step instructions on how to find and send a Secure Message here.

Can I send documents to the Credit Union through Secure Message?

Yes. Click on the paperclip icon at the bottom of the Secure Message service application in Online Banking.

 

*Mortgage services provided by Member Options, LLC (licensed by the Virginia State Corporation Commission, VA License #MC-5520) NMLS #194038 (nmlsconsumeraccess.org) a wholly owned subsidiary of UVA Community Credit Union. Equal Housing Lender.

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