Dec 20, 2017 Possible Skimming activity at Blackwell Road location

ATM Investigation

On December 20, 2017, UVA Community Credit Union (“UVA CCU”) discovered that a skimming/shimming device had been placed on an ATM at the credit union’s facility located at 484 Blackwell Rd., Warrenton, VA 20186 from December 9, 2017 to December 19, 2017.  The device has been removed from the ATM.  UVA CCU’s core banking systems were not compromised or impacted as a result of this incident.

Upon learning of the incident, we launched an investigation and notified law enforcement.  As noted above, we believe that this incident affected only those individuals who conducted card transactions at the subject ATM from December 9, 2017 to December 19, 2017.  Other members’ cards have not been affected.

UVA CCU immediately began calling affected members to notify them of the incident. We are monitoring the accounts of potentially affected members and issuing new cards to those members.  Members who experience losses due to fraudulent transactions as a result of this incident will have their funds fully restored.

The device may have acquired the following of the affected individuals’ personal information that was stored on the cards used in connection with such transactions during the relevant time period: individuals’ names, card numbers, card expiration dates and personal identification numbers (PINs).    

We want to assure you that we take this kind of incident very seriously, and we have already begun taking measures to help prevent this type of incident from occurring in the future, including working with our ATM manufacturer to further secure the subject ATM.

Individuals who may be impacted by this incident should refer to the notice they will receive in the mail regarding steps they can take to protect themselves.  In general, we recommend that they remain vigilant to protect against potential fraud and/or identity theft by, among other things, reviewing their account statements and credit reports closely.  If any affected individual detects any suspicious activity on his or her account, he or she should notify UVA CCU, if it is a UVA CCU account, or the financial institution responsible for such account.  Any such individual should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.

Individuals who believe that they may have been impacted by this incident and have questions regarding this incident may contact us at 1-434-964-2001 Monday thru Friday from 7:30 a.m. to 6:00 p.m., Eastern time, and Saturday 9:00 a.m. to 1:00 p.m., Eastern time.

For information on protecting yourself against fraud, please visit our security center.