Optimal Browser Settings for IE

Optimal Browser Settings for Internet Explorer® Running on Microsoft® Windows®

Each time you log in to our web site, it evaluates whether you are using the same computer and browser you registered with us. Our site looks for our cookies (electronic markers) in your computer’s memory; if it doesn’t find them, we ask you to identify yourself again by providing a code that you receive by email or text. After your computer is registered, you shouldn’t need to provide a code again for that computer using that browser. (Note: Each time you use a public computer, you must provide a code as a security measure.)

On rare occasions, people cannot log in without registering their computer each time – even after they have registered it already. This may mean that their computer’s browser is clearing our cookies, so our web site cannot recognize the computer. If you are experiencing this, try changing the settings on your computer. Here’s how:

If you have Internet Explorer 7 or 8:

Set your computer to keep all web site cookies

  1. Browse to our web site. Do not log in.
  2. At the top of the browser, click Tools > Internet options.
  3. On the Internet Options window, click the Advanced tab.
  4. Under Security, verify that the check box for Empty Temporary Internet Files folder when browser is closed is cleared.
  5. Click OK.
  6. Log in to our web site, selecting Register computer for future use when prompted. Supply the text or email code as soon as you receive it.

Thank you for your patience in performing these steps. Please contact us if you have questions.

If you have Internet Explorer 9:

Set our web site as a Favorite in your browser (if you have not already)

  1. Browse to our web site. Do not log in.
  2. In the top right corner of the browser, click Add to Favorites.
  3. Change the description in the Name box, if you choose.
  4. Click the star and select Add. (You may also choose to add other web sites as "Favorites".)

Set your computer to keep cookies for Favorite web sites

  1. Browse to our web site. Do not log in.
  2. Click the gear wheel and select Internet options.
  3. On the Internet options window, click the General tab.
  4. In the Browsing history section, click Delete…
  5. On the Delete Browsing History window, the top option is Preserve Favorite website data. Make sure this option’s check box is selected.
  6. Click Cancel. (This retains your setting without deleting cookies at this time.)
  7. Click OK.
  8. Log in to our web site, selecting Register computer for future use when prompted. Supply the text or email code as soon as you receive it.

The next time you log in, you should not need a code.

Thank you for your patience in performing these steps. Please contact us if you have questions.

Printer Friendly and PDF