Text Message (SMS) Service Terms & Conditions

Your use of the Text (SMS) Message Service (“Service”) constitutes your agreement with these Terms and Conditions. You agree that your usage of the Service is conditioned on your providing us with a valid mobile phone number and indicates your agreement to our sending you text messages through your wireless provider. 

 

  1. You have provided us with your consent to send you text messages in conjunction with the products, two factor authentication, and financial services we are providing you. We may send any UVA Community Credit Union (“UVACCU”) Text (SMS) Message through your communication service provider in order to deliver it to you. You agree that your communication services provider is acting as your agent in this capacity. 
  2. You agree to provide a valid phone number for this Service so that we may send you certain information about your applicable account. We determine in our sole discretion what information we make available through this Service. 
  3. You agree to indemnify, defend, and hold us harmless from and against any and all claims, losses, liability, costs, and expenses (including reasonable attorneys’ fees) arising from your provision of a phone number that is not your own or your violation of applicable federal, state, or local law, regulation or ordinance. Your obligation under this paragraph shall survive termination of these Terms and Conditions. 
  4. The Service is provided for your convenience and does not replace your monthly account statement(s), which is the official record of your accounts. This Service may not be encrypted and at some point, may include personal or confidential information about you, such as your account activity or status. You agree to protect your communications device that receives information through the Service and not to let any unauthorized person have access to the information we provide to you through the Service. You are solely responsible for the security of your communications device and the information contained on it. You should consider deleting any text message that contains your personal or confidential information to limit the potential for unauthorized access to your personal or confidential information. 
  5. We will not send you marketing messages through the Service unless you separately affirmatively opt-in to receiving such messages, as further discussed in these Terms and Conditions. 
  6. Receipt of account information through the Service may be delayed or impacted by factor(s) pertaining to your phone carrier or other parties. We will not be liable for losses or damages caused in whole or in part by your actions or omissions that result in any disclosure of account information to third parties. Also, nothing about the Service creates any new or different liability for us beyond what is already applicable under your existing account agreements. 
  7. There is no separate fee for the Service; however, you are responsible for any and all changes, including, but not limited to, fees otherwise applicable to your account(s) and fees associated with text messaging imposed by your communications service provider. Standard message charges may apply. Such charges may include those from your communications service provider. Message frequency depends on user preferences. 
By providing your consent, you are stating you agree to the following Terms and Conditions: 
 
  1. You agree UVACCU may use an electronic record to document your consent. To request a free paper or email copy of the opt-in, or to update our records with your contact information, please call 888-887-9136. To view and retain an electronic copy of these Terms and Conditions and/or confirmation of your opt-in, you will need (i) a device (such as a computer or mobile phone) with internet access, and (ii) either a printer or storage space on such device. For an email copy, you will need an email account that you can access from your mobile device, along with a browser or other software that can display the emails. These Terms and Conditions will apply if you withdraw the consent mentioned above or opt-out of the Service. 
  2. You may revoke your consent to receive automated text messages at any time by (1) calling 888-887-9136, (2) writing to us at UVA Community Credit Union, ATTN: Member Service Center at P.O. Box 7267, Charlottesville, VA 22906-9700 or (3) sending a return text with “STOP.” Your opt-out request may generate either a confirmation text or a texted request to clarify the credit union text message service to which it applies (if you have consented to more than one service). To complete your opt-out, please provide the requested clarification. Revoking your consent to receive automated marketing text messages from UVACCU does not also revoke any consent you provided to receive automated text messages related to a specific transaction (for example, a loan application). For all further help or information send a return text with “HELP.” 
  3. Text messages to UVACCU phone numbers are not encrypted. Do not send sensitive or nonpublic personal information to UVACCU in a text message. No representative of UVACCU will ever ask you to do this. If you receive a text message purported to be from UVACCU that requests you send a text with sensitive or non-public personal information, please do not respond to it. Instead, contact UVACCU immediately by telephone at 888-887-9136. 
  4. UVACCU may send you text messages containing HTTPS links to exchange sensitive or non-public information online to our UVA Community Credit Union website. These links will open UVACCU’s website in your phone's mobile browser with a "lock" icon to denote the encrypted HTTPS connection. Always verify the spelling of the website before you open any link to UVACCU’s website. 
  5. UVACCU makes no warranty regarding availability or reliability of the Service, and UVACCU shall have no liability related to any delay or failure in the delivery or receipt of text messages. 
  6. UVACCU may change these Terms and Conditions at any time, without notice, except as required by law. Such updated Terms and Conditions shall be effective when posted to our UVA Community Credit Union’s website. UVACCU will advise you if these Terms and Conditions change, and you agree to review the Terms and Conditions regularly to ensure you are aware of any changes. Your continued use of the Service after the Terms and Conditions have changed shall constitute your acceptance of the new Terms and Conditions. 
  7. UVACCU may cancel your free subscription to any or all UVACCU text message services or terminate any or all UVACCU text message services at any time without notice to you. 
  8. The terms of other agreements with UVACCU may also apply to your use of the Service. At a minimum, the terms of the Membership and Account Agreement and other disclosures that apply to your use of the Service.
  9. You agree that any action, dispute, claim, or controversy of any nature between you and UVA Community Credit Union arising from or related to the Service will be subject to and resolved in accordance with the terms of the Membership and Account Agreement. 
  10. UVA Community Credit Union values your privacy. Please see UVA Community Credit Union’s Privacy Notice.