Friday,
September 4th
September 4th
Branches open.
System Offline at
close of business.
System Offline at
close of business.
Rising Beyond: A Technology Upgrade to Serve You Better
Technology Upgrade Weekend
Over Labor Day weekend, we’ll complete an important technology upgrade to enhance many of the services you rely on every day. The upgrade will begin from close of business on Friday, September 4, until the start of business on Tuesday, September 8.
Questions? We have the answers! Visit one of our Technology Upgrade Information Stations.
Questions? We have the answers! Visit one of our Technology Upgrade Information Stations.
A New Banking System, Built With You in Mind.
At UVA Community Credit Union, our commitment to rising beyond means continually improving how we serve you. This important investment will make our system stronger, and more equipped to serve you for years to come.
As always, your security remains our top priority. We encourage you to stay vigilant and review our fraud prevention resources to help keep your accounts safe throughout the upgrade.
What To Expect
Our goal is to make this transition as smooth and as seamless as possible for every member. Please verify that we have your current and accurate contact information on file.
- During the upgrade, our system will be temporarily offline, and some services will be unavailable.
- Online Banking and our mobile app will not be available from close of business on Friday, September 4, until start of business on Tuesday, September 8. Any payments, deposits, or transfers made over the weekend will post on Tuesday, September 8.
- Our Member Service Center will remain available to answer general questions and provide Fraud Prevention support on Saturday and Sunday from 9:00 a.m. to 6:00 p.m. and Monday from 8:30 a.m. to 6:00 p.m. However, Phone Banking will not be available during the upgrade weekend.
What's Not Changing
- Your Online Banking usernames and passwords
- Your debit card and PIN
- Your credit card(s)
- Your existing checks
- Automatic transfers between your UVA Community Credit Union accounts
- Scheduled Bill Payments
- Our commitment to supporting you
Additional Information is Available in Our Member Guide.
Service Availability
Know what services will be available during the upgrade weekend so you can plan ahead and bank with confidence.| Service | Available | Notes |
|---|---|---|
| Debit Cards, ATM Withdrawals & Deposits | Yes | Purchases and ATM withdrawals will be available; however, not all transactions will be reflected until the upgrade is complete. |
| Credit Cards | Yes | All card transactions |
| Night Deposit | Yes | Will process on September 8 |
| Branches | No | Closed during the upgrade period |
| Online Banking | No | Unavailable while system is offline |
| Mobile App | No | Unavailable while system is offline |
| Digital Services | No | Unavailable while system is offline |
| Phone Banking | No | Unavailable while system is offline |
| Bill Pay | No | Payments scheduled before upgrade and after upgrade will process as normal. Unavailable during upgrade |
| Direct Deposits | Yes | Will post on 9/8 |
| Member Service Center | Yes | Available to answer general questions and provide Fraud Prevention support |
Introducing Member ID
Beginning Tuesday, September 8, we’re introducing a new, personalized Member ID as part of our ongoing commitment to putting members first.
Your Member ID is unique to you and helps us better recognize your complete relationship with us. For many members, the transition will be simple. Your new Member ID may be your current member number with four zeros (0000) added to the beginning.
Please note that not all Member IDs will follow the example shown above. You will be able to see this number on your monthly statement. See an example in our Member Guide.
Your Member ID is unique to you and helps us better recognize your complete relationship with us. For many members, the transition will be simple. Your new Member ID may be your current member number with four zeros (0000) added to the beginning.
Please note that not all Member IDs will follow the example shown above. You will be able to see this number on your monthly statement. See an example in our Member Guide.
Top 6 Things You Should Know
Find your account number in Online Banking under the Details tab for each product you have with us.
Existing direct deposits and automatic payments will continue. Deposits received during the upgrade weekend will post on Tuesday, September 8.
Online Banking, the mobile app, and other digital services will be temporarily unavailable during the upgrade weekend.
Payments scheduled before the upgrade weekend will process normally. You will not be able to add, change, or
cancel payments while services are unavailable.
cancel payments while services are unavailable.
Purchases and ATM withdrawals will be available; however, not all transactions will be reflected until the upgrade is complete.
Prior statements will remain available, and all new statements will feature an updated design that is cleaner and more personalized. See our Member Guide for details.
Understanding the Journey Ahead – FAQs
We are improving the systems that support your everyday banking, including deposits, loans, transactions, debit cards, statements, and digital banking.
This upgrade will help us provide a more efficient and reliable banking experience. It also creates the foundation for future improvements to our online, mobile, and in-branch services.
Yes. Protecting your personal and financial information remains one of our highest priorities. Your account information will remain secure throughout the upgrade weekend.
During Labor Day weekend, from the close of business on Friday, September 4, until the start of business on September 8, select services will be temporarily unavailable as we complete our technology upgrade.
Stay a Step Ahead of Fraud.
Your Security Matters
As we enhance our system, it's important to remain vigilant and protect your personal information.
Be aware of common fraud tactics, including:
- Phishing emails and text messages claiming there are issues with your account or requesting you to "activate" or "verify" online banking access.
- Impersonation scams where fraudsters pretend to be UVA Community Credit Union employees and ask for account information, passwords, or security codes.
- Fraudulent phone calls claiming your debit card, account, or online banking access needs immediate attention.
How to protect yourself:
- Never share your online banking password, one-time verification codes, or security answers with anyone.
- Verify unexpected emails, texts, or phone calls before responding or clicking any links.
- Access online banking only through our official website, mobile app, or other trusted channels.
- Contact us directly if you receive a suspicious communication or have concerns about your account.