Rising Beyond: Welcome to What's Next

Our Technology Upgrade is Now Complete

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Thank you for your patience while we completed our technology upgrade. As part of our commitment to rising beyond, we enhanced our systems to provide a stronger, more efficient banking experience that will better serve you now and for years to come.
 

Technology Upgrade Resources:

What's Staying the Same

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  • Your Online Banking usernames and passwords
  • Your debit card and PIN
  • Your credit card(s)
  • Your existing checks
  • Automatic transfers between your UVA Community Credit Union accounts
  • Scheduled Bill Payments
  • Our commitment to supporting you

Discover What's New in Online Banking

Additional Information is Available in Our Member Guide.

Introducing Member ID

With the technology upgrade, we've introduced a new, personalized Member ID as part of our ongoing commitment to putting members first.

Your Member ID is unique to you and helps us better recognize your complete relationship with us. For many members, the transition will be simple. Your new Member ID may be your current member number with four zeros (0000) added to the beginning.
 
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Please note that not all Member IDs will follow the example shown above. You will be able to see this number on your monthly statement. See an example in our Member Guide.
Understanding the Journey – FAQs
We are improving the systems that support your everyday banking, including deposits, loans, transactions, debit cards, statements, and digital banking.
This upgrade will help us provide a more efficient and reliable banking experience. It also creates the foundation for future improvements to our online, mobile, and in-branch services.
After the upgrade, you'll see a new Account Number displayed as your primary account number. No immediate action is required. Existing deposits, payments, and transfers will continue without interruption. Once your new Account Number is available in Online Banking after the upgrade, please use it for all new transactions and account-related activities.
Most services are available; however, a few items are still being restored:
  • Business & Personal Transfers: Transfers between business and personal accounts are currently unavailable.
  • eStatements & Notices: Access to eStatements and electronic notices is temporarily unavailable. We are working with our vendor to restore service as quickly as possible.
We appreciate your patience as we complete the final steps of our Technology Upgrade. Please check back for updates.
As a joint owner on a shared account, you've always been part of the UVA Community Credit Union family. As part of our Technology Upgrade, joint account owners received their own membership relationship while continuing to access their existing shared accounts. This enhancement helps us better recognize and support each member's relationship with us. No action is required, and your account access, ownership, and services remain unchanged. Learn more.
Your statements will have a new, improved format following the upgrade. See our Member Guide for details.
Yes. You can continue using your existing checks. 
Stay a Step Ahead of Fraud.
Your Security Matters
It's important to remain vigilant and protect your personal information.

Be aware of common fraud tactics, including:
 

  • Phishing emails and text messages claiming there are issues with your account or requesting you to "activate" or "verify" online banking access.
  • Impersonation scams where fraudsters pretend to be UVA Community Credit Union employees and ask for account information, passwords, or security codes.
  • Fraudulent phone calls claiming your debit card, account, or online banking access needs immediate attention.


How to protect yourself:

  • Never share your online banking password, one-time verification codes, or security answers with anyone.
  • Verify unexpected emails, texts, or phone calls before responding or clicking any links.
  • Access online banking only through our official website, mobile app, or other trusted channels.
  • Contact us directly if you receive a suspicious communication or have concerns about your account.
Remember: UVA Community Credit Union will never contact you and ask for your password, full account credentials, or one-time security codes. If something doesn't seem right, trust your instincts and contact us directly.