Rising Beyond: Frequently Asked Questions
Exciting Changes are on the Horizon.
We’re making some important updates, and we want to keep you informed every step of the way. We know changes can bring questions, and we’re committed to providing clear, helpful answers so you feel confident about what’s ahead.
Explore our Frequently Asked Questions to learn more!
Branch & Service Availability
All branches, drive thrus, and phone banking will be unavailable from the close of business on Friday, September 4, until the start of business on Tuesday, September 8.
Yes. The Member Service Center will be available to answer general questions and provide fraud prevention support.
Need Help? 888-887-9136
Member Service Center Hours
Saturday, September 5: 9:00 a.m. to 6:00 p.m.
Sunday, September 6: 9:00 a.m. to 6:00 p.m.
Monday, September 7: 8:30 a.m. to 6:00 p.m.
Need Help? 888-887-9136
Member Service Center Hours
Saturday, September 5: 9:00 a.m. to 6:00 p.m.
Sunday, September 6: 9:00 a.m. to 6:00 p.m.
Monday, September 7: 8:30 a.m. to 6:00 p.m.
Find your account number in Online Banking under the Details tab for each product you have with us. You can also visit a branch or call our Member Service Center.
Yes. Your debit card will continue to work during the upgrade weekend.
Yes. ATMs will remain available, although balances and recent activity may not update until the upgrade is complete.
Yes. You can continue using your existing checks.