Rising Beyond: Frequently Asked Questions

Member Guide

Exciting Changes are on the Horizon.

We’re making some important updates, and we want to keep you informed every step of the way. We know changes can bring questions, and we’re committed to providing clear, helpful answers so you feel confident about what’s ahead.

Explore our Frequently Asked Questions to learn more!

About the Upgrade
Preparation for the Upgrade
Branch Service Availability
Digital Banking and Phone Service
Payments and Deposit Questions

Payments & Deposits

Will my direct deposits and automatic withdrawals still work?

Any automatic deposits or withdrawals you already have set up will continue to process as usual. Any transactions scheduled over Labor Day weekend will process on Tuesday, September 8.

What if I have a payment due during the upgrade weekend?

Please make any known payments before the upgrade weekend begins to ensure they process on time.

What happens to night drop deposits during the upgrade weekend?

Night drop deposits made during the upgrade weekend will process on September 8.

Will my statements look different?

Your statements will have a new, improved format following the upgrade. See our Member Guide for details.

Will Bill Pay be affected?

Bill Pay will be temporarily unavailable. Payments scheduled before the upgrade weekend will continue to process, but you will not be able to add, change, or cancel payments until service is restored on September 8.