Rising Beyond: Frequently Asked Questions

Exciting Changes are on the Horizon.

We’re making some important updates, and we want to keep you informed every step of the way. We know changes can bring questions, and we’re committed to providing clear, helpful answers so you feel confident about what’s ahead.

Explore our Frequently Asked Questions to learn more!

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Preparing for the Upgrade

Confirm that your contact information is current, review our Member Guide, schedule important payments in advance, and plan for any banking needs you may have during Labor Day weekend.

If you have multiple Share Checking or Savings accounts, we recommend adding nicknames to help you easily identify them in Online Banking. To add or update an account nickname:
 
  1. Log in to Online Banking.
  2. Select the account you wish to nickname from your "Accounts" menu.
  3. Select "Details and Settings" from below your balance. 
  4. Scroll down to "Online Display Name."
  5. Change the account name to something recognizable, and then press the check mark next to it to confirm the change.
Stop in your local branch, call our Member Service Center at 888-887-9136 or visit our Technology Upgrade webpage.