Rising Beyond: Frequently Asked Questions
Exciting Changes are on the Horizon.
We’re making some important updates, and we want to keep you informed every step of the way. We know changes can bring questions, and we’re committed to providing clear, helpful answers so you feel confident about what’s ahead.
Explore our Frequently Asked Questions to learn more!
Digital Banking Services
Historical transaction activity will continue to be visible in Online Banking and the mobile app following the upgrade. If you are enrolled in eStatements, your historical statements, notices, and tax documents will be retained.
Online Banking, the mobile app, and all digital services will be temporarily unavailable during the upgrade weekend.
Phone banking will be temporarily unavailable during the upgrade weekend.
Bill Pay will be temporarily unavailable. Payments scheduled before the upgrade weekend will continue to process, but you will not be able to add, change, or cancel payments until service is restored on September 8.